Client care letter

The client care letter is to reassure and inform the client and to anticipate and prevent potential problems.

Client care letters are sent to the client soon after receipt of the instructions.  It’s purpose is to anticipate and prevent potential problems.  The letter will set out the position on a range of matters these will include:

  •  Confirmation of the client’s instructions;
  •  The names of persons having care of the matter for the firm including any legal assistant’s name;
  •  The amount of the charges, VAT and any disbursements payable;
  •  What to do if the client is not happy with how the matter is progressing.

Related Items

The items below list this as being related in some way.

Amazon's recommended Books

RSS Feeds